Gozem Community Charter
Last update: June 2023
The purpose of this Charter, hereinafter the “Charter”, is to define the conditions of use, the rules of good conduct of the Gozem platform: the “Platform”.
It applies to all users of the Platform, including, but not limited to, drivers (Champions), customers, merchants, partners…
They constitute the “Community”.
This Charter is evolving and establishes the principles to be respected so that everyone can benefit from a pleasant experience on the Platform in respect and security, it also covers your exchanges with Gozem employees.
More than a simple code of good conduct, this Charter promotes the values of our company and non-compliance with one of its clauses may result in the revocation of your access to all or part of the Platform.
This Charter is visible on our application, our website and mentioned in our Terms and Conditions of Use.
The acceptance of our Terms and Conditions entails the express and unreserved acceptance of this Community Charter.
We spare no effort to satisfy you and are sensitive to yours.
THANK YOU FOR TAKING THE TIME TO READ OUR CHARTER.
The Charter is structured around three main principles: I: respect for people, II: safety, III: compliance with regulations.
RESPECT FOR PEOPLE
The purpose of this Charter is to promote respectful and civilized behavior among members of the Community.
Everyone’s efforts allow everyone to benefit from a positive experience on the Platform.
As such, we urge members of the Community to demonstrate:
Punctuality: Be on time at the start of your ride or when picking up your orders, this will allow the Champion to better serve other customers.
Courtesy: Be respectful of other members of the Community, and be friendly: a hello or a thank you is always appreciated.
Cleanliness: Keep the Champion’s vehicle clean after your ride, thus allowing him to keep his vehicle in good condition and to provide quality service to other passengers.
To these rules of propriety are opposed behaviors that we strongly condemn and which can, if proven, cause you to lose access to the Platform.
Any discrimination based on sex, race, color, ethnic or social origins, genetic characteristics, language, religion or beliefs, political opinions or any other opinion, membership of a national minority, social condition, birth, disability, age or sexual orientation, marital status, physical condition or any other reason prohibited by applicable law is forbidden.
Verbal and physical abuse
It is forbidden to threaten or use violence against any member of the Community.
We also prohibit any apology for violence. Advocating or endorsing violent crimes and events in which people have been targeted because of their race, ethnicity, nationality, sexual orientation, gender, religious affiliation, age, disability, illnes is prohibited.
Inappropriate behavior and sexual assault
Any offensive behavior with a sexual connotation or any other gender-based behavior that annoys or offends another member of the Community is prohibited.
Disparaging and embarrassing remarks with a sexual connotation, facial expressions or gestures, inappropriate touching, sexual assaults that are committed with violence, coercion, threat or surprise constitute offences.
Respect and proper use of equipment are essential. Any deterioration of the material or any damage caused to a vehicle may be re-invoiced to you.
Our rules are as follows:
Your safety is our priority and we remain vigilant to keep it ensured.
To join the Community, you must be eighteen (18) or twenty-one (21) years old depending on where you use the Platform, you must also be able to enter into a contract.
Veracity and updating of the information provided
The knowledge of certain information by the members of the Community is a guarantee of security.
Service providers on the Platform undertake to maintain the information and authorizations that allowed them to access it.
For example, the identity of a Champion, the registration of his vehicle, the address or the company name of a service provider are elements that reassure users of the Platform because they have been subject of control.
This information must always be accurate.
Compliance with safety rules related to transport services
Champions are responsible for maintaining their vehicles in good working order, as such they must comply with industry safety and maintenance standards; comply with applicable laws and regulations.
Safe and responsible driving
The Champion takes care of the safety of the passengers, his driving must be prudent and respectful of the rules of the road.
Passengers must behave respectfully and responsibly throughout the journey.
Wearing helmets and seat belts
Champions and passengers (including those seated in the rear of the vehicle) must fasten their seat belts throughout the journey.
It must therefore be worn in accordance with the manufacturer’s instructions: forehead covered and strap tightened under the chin.
Contacts after the rides
In the event of an incident or item forgotten after a ride or delivery, simply contact the Gozem support department, which will manage your request.
Members of the community are reminded that their personal items remain their sole responsibility.
Compliance with safety rules related to other services
Service providers on the Platform undertake to respect the standards incumbent on them with regard to their activity and the products or services they provide on the Platform (hygiene, safety, manufacturing and conservation standards…)
Service provider premises must be laid out in such a way as to guarantee the health and safety of their employees.
They must present the hygiene, safety and health conditions imposed for the exercise of their activity.
COMPLIANCE WITH REGULATIONS
Gozem is growing thanks to you, so that the Community can continue to grow, we must all comply with the laws and regulations that apply to the services offered on the Platform.
The following are strictly prohibited during transport services:
- carrying and transporting weapons, whatever their category: firearms, bladed weapons, tear gas canisters…
- the consumption of drugs or alcohol,
- smoking, transporting flammable, explosive, corrosive or toxic substances,
It is strictly forbidden for all members of the Community:
- the use of the Platform to carry out a criminal act: criminal activity, trafficking in drugs, arms, counterfeit products, money laundering, human trafficking, sexual exploitation of children…
Proper keeping of required documents
Platform users must keep up to date and send to Gozem the mandatory administrative documents that have been checked during their registration: driving licence, insurance, logbook, operating permit...
Labor and human rights
Gozem is committed to respecting the rights of workers, to treating them with dignity and respect.
Service providers on the Platform are independent professionals who are neither agents nor employees of Gozem; they nevertheless undertake to obtain the following results:
- not to use any form of forced or coerced labor or bonded labor,
- not to use child labor,
- allow their employees to terminate their contracts in accordance with the provisions of labor legislation,
- not withholding identity, immigration or work permit documents allowing them to find another job,
- not impose directly or indirectly via third parties recruitment fees or other costs associated with their employment,
- provide, where required by law, a written contract describing the working conditions,
- respect the working time, remuneration and benefits set by law,
- allow workers to freely associate, bargain collectively and be represented,
- not to engage in repeated acts of moral harassment on workers which have the purpose or effect of deteriorating their working conditions, likely to infringe their rights and dignity, alter their physical or mental health or compromise their professional future.
Fraudulent activities and malicious acts
It is forbidden to usurp the identity of any person or entity, to provide falsified documents, to share his account, to sell or grant all or part of his access to the Platform, to use the Platform for any fraudulent purpose.
It is prohibited to use viruses or computer codes, files, programs or content designed to interrupt, divert, limit or destroy the operation of the Platform.
Gozem is the owner of the intellectual property rights or holds the rights of use on all the elements accessible on the Platform, in particular the texts, images, graphics, logo, icons, sounds, software...
Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the Application or the website, whatever the means or process used, is prohibited, except with the prior written authorization of Gozem.
Our Platform is interactive and the members of its Community are assigned ratings based on their activities, comments can also be left.
This reciprocal rating system allows us to remain vigilant about the professionalism and courtesy that we wish to maintain on the Platform.
This Charter does not aim to cover exhaustively all the scenarios likely to arise in the context of the use of the Platform. In the event of the occurrence of a situation not envisaged by this Charter, the member must comply with the spirit of the rules contained in the Charter.
Please respect this Charter, Gozem reserves the right to revoke your access to the Platform in the event of a breach of one of its rules.